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IndusDiva.com is an ecommerce website helping people get access to India's finest ethnic wear without having to move from the comfort of their homes. Whatever we do here – sales & marketing, sourcing, order fulfillment, engineering, accounting, customer support – everything aims at keeping our customers happy. This simplistic approach to our business makes us what we are today, the most customer-friendly ethnic wear website.
Job experience is not something we are hung on. As long as you are passionate, enthusiastic, innovative, honest, smart, talented, self-motivated – you suit our requirements. Please browse the available job profiles and if you believe you can contribute in a mentioned role, write to us at firstname.lastname@example.org with a copy of your CV. If you don’t find an opening that’s relevant but still feel you can make a difference, we would love to hear from you too.
Thanks for showing interest in IndusDiva.com.
Customer Care Associate
Qualification and Experience
-A bachelor degree
-At least two years of experience in a customer care role, experience in an ecommerce company is an added advantage
-Prior experience with Fashion Industry and understanding of fashion products is an added advantage
-Should have excellent communication skills, both written and oral. Typing speed of at least 50 words per minute.
-Should be fluent in English and Hindi, a regional language is an added bonus
-Comfortable with internet, MS Word, MS Excel and experience in handling at least one customer service tool
-Good listening skills, has empathy for customer issues
-Extremely customer focused orientation and should be able to delight customers, above and beyond the call of duty
-Prior experience in managing / handling a customer ticketing system
Roles and Responsibilities
-Respond to order queries, billing queries and all other customer queries about the website and products over online chat, email and phone
-Comfortable in making calls / sending e-mails / initiating chats with Customers (located worldwide)
-Comfortable working in shifts (as we operate a 24 X 7 customer support)
-Document reports in trouble ticketing system and escalate to relevant department
-Call up or email customers for clarification with respect to their orders
-Maintain and improve the customer knowledge base and help in the documentation process
-Coordinate with courier service providers to ensure proactive tracking and delivery of orders
Remuneration and perks
-CTC will be at par with the market based on the individual’s experience and expertise
-Home cooked food and a great working environment which fosters high level of energy and brings out the best in an individual
Register and Get USD 100 Vouchers