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Careers


IndusDiva.com is an ecommerce website helping people get access to India's finest ethnic wear without having to move from the comfort of their homes. Whatever we do here – sales & marketing, sourcing, order fulfillment, engineering, accounting, customer support – everything aims at keeping our customers happy. This simplistic approach to our business makes us what we are today, the most customer-friendly ethnic wear website.

Job experience is not something we are hung on. As long as you are passionate, enthusiastic, innovative, honest, smart, talented, self-motivated – you suit our requirements. Please browse the available job profiles and if you believe you can contribute in a mentioned role, write to us at careers@indusdiva.com with a copy of your CV. If you don’t find an opening that’s relevant but still feel you can make a difference, we would love to hear from you too.

Thanks for showing interest in IndusDiva.com.

Vacancies

Customer Care Associate 

Qualification and Experience

-A bachelor degree

-At least two years of experience in a customer care role, experience in an ecommerce company is an added advantage

-Prior experience with Fashion Industry and understanding of fashion products is an added advantage

-Should have excellent communication skills, both written and oral. Typing speed of at least 50 words per minute.

-Should be fluent in English and Hindi, a regional language is an added bonus

-Comfortable with internet, MS Word, MS Excel and experience in handling at least one customer service tool

-Good listening skills, has empathy for customer issues

-Extremely customer focused orientation and should be able to delight customers, above and beyond the call of duty

-Prior experience in managing / handling a customer ticketing system 

 

Roles and Responsibilities

-Respond to order queries, billing queries and all other customer queries about the website and products over online chat, email and phone

-Comfortable in making calls / sending e-mails / initiating chats with Customers (located worldwide)

-Comfortable working in shifts (as we operate a 24 X 7 customer support)

-Document reports in trouble ticketing system and escalate to relevant department

-Call up or email customers for clarification with respect to their orders

-Maintain and improve the customer knowledge base and help in the documentation process

-Coordinate with courier service providers to ensure proactive tracking and delivery of orders

 

Remuneration and perks

-CTC will be at par with the market based on the individual’s experience and expertise

-Home cooked food and a great working environment which fosters high level of energy and brings out the best in an individual


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