IndusDiva Return Policy

We at IndusDiva ensure that our Customers say “Yes” only to the best and therefore have a convenient return policy to complete the entire online shopping experience. We accept returns under certain unavoidable conditions. We perform stringent pre-shipment quality checks to all our products before shipping them out.

What are the Pre Shipment Quality Control Checks at IndusDiva?

Every product is checked thoroughly on the following parameters:

  • Product(s) match the description on our website which includes the color, fabric, design, work type and style of the outfit.
  • Quality of the product(s) which includes a strict check for stains, damages, alien smell or unpolished finishing)
  • Size of the garment(s) match the measurement selected / provided by the Customer
  • Adherence to special instructions provided by the Customer, if any

After quality check, we maintain the details in our quality log. We also take extreme care while packaging and provide detailed shipping information to enable accurate shipment delivery.

What are the certain situations under which a customer may initiate a Return Request?

Even with all the checks in place, we understand that there may be some genuine cases for return. We accept returns once our Quality Control and Operations team review the case in question with regards to the following conditions.

Damaged Product Delivered

We will provide replacement against the damaged product(s) and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where the product(s) is an exclusive one piece design and hence a replacement cannot be provided of the same type, the IndusDiva will take a decision to issue a refund (store credit / cash) against the damaged product(s) and refund shipping costs incurred in the form of store credit.

Wrong Product Delivered

We will provide replacement against the wrong product(s) delivered and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where a replacement cannot be provided, IndusDiva will take a decision to issue a refund (store credit / cash) against the wrong product(s) and refund shipping costs incurred in the form of store credit.

Size Mismatch Delivered

We will provide replacement against the wrong product(s) delivered and issue refund in the form of store credit for shipping costs incurred to return the item(s). Alternatively in special cases where a replacement cannot be provided, IndusDiva will take a decision to issue a refund (store credit / cash) against the wrong product(s) and refund shipping costs incurred in the form of store credit.

For custom-stitched garments, we will receive the product, do alterations and re-ship. We will also refund shipping cost incurred for returns through store credit.

Please Note: We don’t accept returns for custom-stitched garments and we don’t provide cash or store credit refunds

For non-custom stitched garments, we will receive the product, do alterations and re-ship. We will also issue store credit refund for shipping costs incurred to return.

Please Note: If alterations cannot be done, we will issue a replacement or store credit refund against the product(s)

Not Liking the Products Delivered

We accept return for the product(s) but Customer has to bear the shipping charges incurred for returns. We will issue store credit against the value of returned product(s)

Please Note: Not applicable for Custom-stitched garments

We accept return for the product(s) but Customer has to bear the shipping charges incurred for returns. We will issue store credit against the value of returned product(s)

Please Note: Not applicable for Custom-stitched garments

Are there any terms and conditions to go through for a Return Request?

  • The product(s) should be returned to us in original condition with tags and packaging intact. We don't accept returns for product(s) worn / used.
  • We don't accept returns for custom-stitched garments. For custom-stitched garments, we will only do alterations. We cannot provide cash or store credit refund for these, as it's not possible to re-sell these items.
  • We don't accept returns for jewellery, unless faulty / damaged. Once used they cannot be returned for hygiene purposes.
  • We don't provide cash refunds for returns under normal circumstances. Cash refunds will be considered only under exceptional circumstances & will be at the sole discretion of Indusdiva.
  • We don't refund the custom duties & taxes paid, if any
  • We don't accept returns if the package is returned without following the 'Process / Guidelines for Returns' mentioned below.
  • While receiving the parcel, Customers are requested to check the parcel for:
  • Any signs of tampering with the seal / packaging
  • Match the number of products in the parcel against attached invoice
  • Customers are requested to sign the delivery slip only after doing the above checks. After signing on the delivery slip, if there is a complaint around missing product(s) in the parcel, Indusdiva will not be responsible.
  • If a product is 'Ready to Ship', it cannot be cancelled under any circumstances.

Reasons for which no returns shall be accepted?

Colour and Description Discrepancy

The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colours there still may be minor variations because of the light and settings during photography and also the colour settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. Indusdiva believes that every customer placing an order is absolutely aware of these minor variations that may occur with respect to the actual color of the outfit received.

Embellishment related Issues

Apparel consisting of embellishments like beads and sequences usually has the tendency to come off.  Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit or unpacking or while wearing, some of these may come loose.

Black Friday or Cyber Monday Sale

No product sold under the Black Friday or Cyber Monday Sale can be exchanged or returned.

Process / Guidelines for Returns:

  • Step 1: For all returns, Customers need to inform care@indusdiva.com within 15 days of receiving the parcel. Return requests placed after 15 days of receiving the parcel, will not be accepted.
  • If a damaged product is received, it should be reported to us within 3 days of receiving the parcel. Damages reported after 3 days of receiving the parcel will not be accepted.
  • Step 2:  IndusDiva will review the return requests & may request for additional information from Customers (photographs of products, packaging, measurements etc)
  • After the review, if it is established as a genuine case for returns, IndusDiva will provide the Customer further details on the return process through a separate e-mail
  • Step 3: After the confirmation e-mail from IndusDiva, Customers are requested to return the product(s) in original condition with tags and packaging intact within 10 days of  raising the return request. We request Customers to send us the tracking details while shipping the return parcel.
  • Step 4: After receiving the return shipment, IndusDiva will do an internal quality assessment and will initiate the applicable resolution within 48 hours. Please note, we cannot initiate the resolution before receiving the return shipment.

If you have any questions or need clarifications on the Returns Policy, please contact our (24X7) customer support or e-mail care@indusdiva.com and we shall assist you.